If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.
It will be quick, easy and free to register and you will be able to do this from 20 January 2021.
You only need to register once.
User registration will help the NRS know how many people are using the service and how they are using it. This information will help the NRS deliver a better and more tailored service.
For most NRS call options, there will be little or no change to making a call once you're registered, however if you use NRS Captions or NRS Chat you will need to log in and provide a password before starting your call.
People contacting you will not have to register but can only contact you if you are registered.
If you want to continue to use NRS you must register by 20 April 2021. Calls to emergency services will still be available to users who have not registered by this date.
It is a good idea to register early.
For more information about NRS registration see our Frequently Asked Questions.
To register online go to communications.gov.au/accesshub/nrs from 20 January 2021.
To stay up-to-date with the latest information about registration, sign up to receive Accesshub News and Alerts.
If you need help to register or have any questions, please contact the NRS Helpdesk. The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:
Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk@relayservice.com.au
A message in Auslan will be available shortly on Accesshub.