The Federal election was called on 28 March 2025. As this website is hosted by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones.

It’s called pre-selection.

The phone companies have to let customers make their own choice under the Telecommunications Act 1997.

Pre-selection isn’t as popular as it once was because more people are bundling line rental, calls and other services.

As a result, most new networks, including the National Broadband Network, won't have to offer pre-selection.

You can't use pre-selection on mobile phones.

Find out more: