The Federal election was called on 28 March 2025. As this website is hosted by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Migration Assurance Framework

Migration Assurance Framework updated to reflect updated self-installation processes

The Migration Assurance Framework (MAF) has been updated to reflect self-installation processes available on the HFC and FTTC networks.

 

The MAF, developed in collaboration with the telecommunications industry, sets out the agreed roles and responsibilities of industry parties for a smoother transition when customers take up new National Broadband Network (NBN) services.

The MAF reflects the multi-technology nature of the NBN and highlights the importance of service continuity and the customer experience for residential and business customers.