The Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys

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• Foreword
• 1. Introduction
  • 1.1 Transport Standards and the whole journey
  • 1.2 Who should use The Whole Journey Guide?
  • 1.3 Benefits of focusing on the whole journey
  • 1.4 Consultation on the Whole Journey Guide
• 2. Influencing factors
  • 2.1 The varied needs of users
  • 2.2 Universal design considerations
  • 2.3 Drivers of change
  • 2.4 Urban design
  • 2.5 Integrated planning
  • 2.6 Governance and management of places
  • 2.7 Liveability
• 3. Parts of a journey
  • 3.1 Pre-journey planning
  • 3.2 Journey start and end
  • 3.3 Public transport stop, station or terminal
  • 3.4 Public transport service
  • 3.5 Interchange
  • 3.6 Return journey planning
  • 3.7 Disruption to business as usual
  • 3.8 Supporting infrastructure
• 4. What does this mean for us?
  • 4.1 We all influence accessible public transport
  • 4.2 Focus on human-centred design
  • 4.3 Accessible formats, data, apps and technology
  • 4.4 Maintaining the human touch
  • 4.5 Infrastructure lifecycle from planning/procurement to decommissioning
  • 4.6 Communicate, don't correspond
  • 4.7 Knowledge capture and sharing
  • 4.8 Accessibility when things go wrong
• 5. Implementation
  • 5.1 Mainstreaming whole journey thinking in business practice
  • 5.2 Working in partnership
  • 5.3 Regional and remote challenges
  • 5.4 Education and training
• 6. Acknowledgements
• 7. References

Acronyms

DDA Disability Discrimination Act 1992

MLAK Master Locksmith Access Key

NDIS National Disability Insurance Scheme

NDS National Disability Strategy 2010–2020

TGSI Tactile Ground Surface Indicator

WCAG Web Content Accessibility Guidelines