In this part of The Whole Journey, we explore a person's journey across eight key stages.
 |
Pre-journey planning: these are the decisions about using public transport that are made based on available information. |
 |
Journey start and end: these occur outside the public transport system. For example, travelling from home to the stop, station or terminal along a footpath, and then from the stop, station or terminal to the final destination. |
 |
Public transport stop/station: the dedicated locations where public transport services operate to and from. |
 |
Public transport service: the conveyance that enables the journey, the ‘on board experience’, as well as the scheduling/routing of services. |
 |
Interchange: places where service or mode transfers take place. |
 |
Return journey planning: reversing the journey for the return to origin or an onward journey to another place. |
 |
Disruption to business-as-usual: this includes planned and unplanned disruption to public transport services or along the journey start and end sections. |
 |
Supporting infrastructure: this supports the journey and includes mid and end of trip infrastructure such as toilets, drinking fountains, wayfinding and seating. |