Improving the transition to the fixed-line national broadband network

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The Government has released its draft migration assurance policy for industry consultation. The policy has been developed with nbn and Telstra to engage industry in developing solutions that address migration issues, and manage the service continuity needs of end users.

Why we want your input

We want to actively work with industry to refine and improve the migration assurance policy framework. Your input will help develop an industry approach to national broadband network migration issues.

How you can voice your opinion

We will be in contact with key stakeholders to organise meetings and workshops to discuss the draft policy. If you want to meet with us to discuss the draft policy we would be happy to hear from you.

You can also have your say by providing a written submission by Thursday, 20 August 2015, 5.00 pm (AEST).

What will be the outcome of this consultation?

Your submissions will be used to improve the framework and migration processes for the rollout of the national broadband network. The policy will be updated as required over time to address migration issues as they arise.

The Issue

The Government wants to ensure end users experience minimal disruption to their service when they move to the national broadband network. However, experience in the initial rollout areas has shown that this has not always been the case. The Government, Telstra and nbn have agreed to work with industry to improve the migration process by developing a migration assurance policy.

The policy puts the customer at the centre of the migration process and its goals are to minimise disruption to end-users, prioritise continuity of service and target vulnerable end-users for assistance.

The policy also sets out the Government's expectations for the fixed-line migration process, including that:

Migration should be end user focussed and industry led.
The provision of migration information should be timely, accurate and consistent.
Migration should be encouraged early in the 18 month migration window.

If you would like to meet with us to discuss the draft policy please email migration@communications.gov.au