The Federal election was called on 28 March 2025. As this website is hosted by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

View our latest publications, including reports, policy and corporate documents and fact sheets.

Publications

Migration of monitored fire alarm and lift phone services good practice guide

The Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide sets out the roles and responsibilities of each party involved in the migration process, the actions required to identify and successfully migrate services, and associated migration solutions to support these migration processes. The Guide is intended as a handbook for use by the fire protection and lift industries, building owners, building managers, and bodies corporate, application service providers, telecommunications retail service providers, equipment providers, and regulators and government agencies, to assist them in carrying out their roles and responsibilities in the process.

Telecommunications Legislation Amendment Bill 2018

New legislation will allow emergency service organisations and others to gain access to NBN infrastructure and also allows temporary telecommunications towers to be specified as low-impact facilities.

Mainstream communication options

There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with others.

NRS—Instruction sheet 3.6—NRS app (web browser Captioned Relay)—call to emergency services

This instruction sheet provides step by step instructions for calling emergency services using the NRS app—captioned relay option using the National Relay Service.

Creative skills for the future economy

The research paper Creative skills for the future economy analyses the skills and qualifications of people working in creative fields and how these may be used in the future.

Creative skills for the future economy

The research paper Creative skills for the future economy analyses the skills and qualifications of people working in creative fields and how these may be used in the future.