Major telecommunications network outages can occur during natural disasters and poor weather, but can also occur due to power outages and other unforeseen technical faults.
Consider how you will stay connected, informed and safe if your mobile, landline or internet service is not available.
You can also find this information in Auslan:
There are a few things you can do to prepare for a network outage:
- If possible, consider different providers for your mobile and home internet, so you can stay connected if one provider has a network outage.
- Make an emergency kit and include a portable radio with a spare set of batteries, as well as cash.
- Keep your mobile charged and have a backup power source, like a battery pack or car charger.
- Have a paper copy of contact details for your family and friends, so if you get access to a phone (such as a public pay phone), you can call them.
- Prepare an emergency plan and communicate with loved ones about your plans before you have to act on them.
If you get caught in an emergency, such as a natural disaster, and telecommunications services are not available, you can:
- Monitor your local and commercial radio and television stations while you can, as well as local emergency service websites and social feeds for up-to-date information.
- Follow advice from emergency service personnel on the ground.
- If you are concerned for your safety, don’t wait to be told to evacuate—prepare and leave early.