As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go with the NRS app.
The app is free and available on Apple and Android devices.
The NRS app was recently awarded a silver medal for Government Digital Services in the 2020 DrivenxDesign Awards.
Using the app, you can make the following calls through the NRS:
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NRS Chat—if you like to type and read messages |
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NRS Captions—if you like to speak your side of the conversation and read the other person's responses on the screen of your phone or tablet. |
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Voice Relay—if people find that you're a bit hard to understand over the phone, a relay officer can re-speak your words to the other person. |
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Video Relay—if you want to sign your side of the conversation in Auslan over a video call using Skype and a Relay Officer to translate your signing. |
You can choose which type of call to make on the first screen when you open the app:
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Just tap the option you want to use and follow the prompts.
Get the app from the Apple App Store or Google Play Store.
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Where do I go for more information?
More information about using NRS Chat, NRS Captions, Voice Relay and Video Relay is available on the Service Features page of Accesshub.
The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:
Phone: 1800 555 660
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk@relayservice.com.au
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