If you have used a Vehicle Import System (VIS) or Green Vehicle Guide (GVG) password to sign in to ROVER in the past, you may need to reset your password as ROVER no longer recognises VIS or GVG passwords.
To update your password for VIS, you need to complete an enquiry form.
You can update your ROVER password in 2 ways. Please note, you will need to update your ROVER password every 365 days.
How to update your password if you are not signed in to ROVER
Step 1. Open a recommended browser: Chrome, Firefox or Microsoft Edge.
Note: Internet Explorer and Safari are not recommended.
Step 2. Go to the ROVER portal and click on the Sign in button.
Step 3. Click the Forgot Password link.
Step 4. Enter your ROVER registered email address and click on the Send verification code button. A verification code will be sent to your registered email address.
Step 5. Enter the verification code and click on the Verify code button.
Step 6. Click on the Send code button.
Step 7. A 6-digit code with be sent via SMS to your mobile phone. Enter it into the code field and click the Verify code button.
Step 8. Enter a new password in the New password field, then repeat it in the confirm New Password field and click on the Continue button.
Note: Your password needs to be between 10 and 30 characters long.
When the ROVER sign in page appears, sign in with your new password.
How to update your password if you are signed in to ROVER
Step 1. Click on the Profile icon at the top right-hand side of the screen.
Step 2. Click on the Update password button.
Step 4. Enter your ROVER registered email address and click on the Send verification code button.
Step 5. Enter the 6-digit verification code and click on the Verify code button.
Step 6. Click on the Send code button.
Step 7. A code with be sent via SMS to your mobile phone. when the code arrives enter it into the code field and click on the Verify code button.
Step 8. Enter a new password in the New password field, then repeat it in the Confirm new Password field and click on the Continue button.
Note: Your password needs to be between 10 and 30 characters long.