Date published: 17 February 2023 This paper seeks your views on a thematic review of the Customer Service Guarantee (CSG) for telecommunications and the various instruments that give it effect. Document Thematic review of the Customer Service Guarantee (CSG)—February 2023—PDF (463.19 KB) Document Thematic review of the Customer Service Guarantee (CSG)—February 2023—DOCX (213.57 KB)