Use this form to submit a general enquiry to our department. Your enquiry will be handled in line with our Client Service Charter. For enquiries relating to Vehicles incl. imports, applications, Vehicle Standards, Rover, RAV and trailers, please use the dedicated RVS Online Form located here
Items marked with a are mandatory fields.
About you:
Please provide your name and contact details so that we can identify you and contact you. Please note that we may need to contact you to verify your identity before we release any personal information to you.
100 Character Limit
Please provide your name and contact details so that we can identify you and contact you. Please note that we may need to contact you to verify your identity and to obtain more information about your complaint.
If you are seeking to access your own personal information the department will need to search relevant data holdings to ascertain what, if any, personal information it holds about you. In order to facilitate such searches please advise what dealings you have had with the department and when that occurred. That will assist us in identifying the relevant program or project team that may hold information. If you are seeking to update or correct your own personal information then you will also need to advise what information you wish to update and explain why.
1000 Character limit
Please provide details of the incident you wish to complain of. Please:
1000 character limit
If your enquiry relates to Vehicle import enquiries including applications, Vehicle Standards, the ROVER system, Register of Approved Vehicles, please fill out the RVS Contact Us form instead.
Giving us your contact details is optional. If you want us to respond, you must include your email address.
The Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the department) is collecting your personal information in accordance with the Privacy Act 1988 for the purposes of responding to you as appropriate in the circumstances.
The Department will use this information for the purposes of responding to your enquiry/submission and may disclose information to another Australian or state or territory government agency if required for that purpose. We will store this information securely. If you choose not provide the personal information requested, we will be unable to provide a response but you will still be able to provide a submission and/or feedback.
The department’s privacy policy contains information regarding privacy complaint handling processes, how to access and/or seek correction of personal information held by the department, and contact details for the Privacy Officer.
The information collected in this form is necessary for the Department of Infrastructure, Transport, Regional Development, Communications and the Arts to assess your application under the CDDA Scheme, and is protected by the Privacy Act 1988. If you do not provide the requested information, the Department of Infrastructure, Transport, Regional Development, Communications and the Arts may not be able to process your claim
In order to assess your claim, the Department of Infrastructure, Transport, Regional Development, Communications and the Arts may contact other Australian Government entities or Australian Public Service employees that could hold information about your claim to request it and use it in order to process your claim. Any information you provide will be used by staff of the Department of Infrastructure, Transport, Regional Development, Communications and the Arts to assess your claim for compensation and may also be disclosed to other Australian Government entities or Australian Public Service employees
The Department of Infrastructure, Transport, Regional Development, Communications and the Arts will not otherwise use or disclose your information without your consent, unless authorised or required by law.
