The Federal election was called on 28 March 2025. As this website is hosted by the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Aviation Access Forum terms of reference

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PDF: 9 KB

Purpose

The Aviation Access Forum (AAF) will provide advice to the Australian Government on policy, operational and administrative issues associated with disability access to airline and airport services.

Role

The role of the AAF is to:

Carriage of mobility aids guidance material for passengers

PDF Version

PDF: 457 KB

Review of airline two wheelchair policies

Outcome of the Review

The department has completed a review into the two wheelchair policies of some Australian airlines.

Carriage of mobility aids guidance material for airline and airport operators

PDF Version

PDF: 445 KB

Disability Access Facilitation Plans—template for airport operators

Downloadable version

Disability Access Facilitation Plans—Template for Airport Operators

Guidance Note

In this section, the airport operator should outline policies, procedures that passengers with disability, carers or other third parties may need to be aware of prior to arriving at the airport, including contact details and locations where they can obtain assistance.

Staff training for working with passengers with disability – guidance material

PDF Version

PDF: 176 KB

Disability Access Facilitation Plans—template for airline operators

Downloadable version

Disability Access Facilitation Plans—Template for Airline Operators

Guidelines to assist the preparation and review of a Disability Access Facilitation Plan

Purpose of the Disability Access Facilitation Plan Initiative

Downloadable version

Disability Access Facilitation Plans—Guidance to assist the preparation and review of a Disability Access Facilitation Plan, for an indication about the kinds of information that should be included in DAFPs and may wish to adopt the format used in the template for their DAFP.

Temporary Licence Applications and Variations

Received

June 2017

Disability Access Facilitation Plans

Airline and airport operators are encouraged to develop and publish Disability Access Facilitation Plans (DAFPs) with the aim of providing detailed information on their approach to meeting the needs of travellers with disability.

The DAFPs are intended to be used as a communication tool between airline and airport operators and the travelling public on the availability and accessibility of services for passengers with disability—ideally covering the total travel experience from making a reservation through to arriving at the intended destination.
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