From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April 2021.
If you are an NRS user and want to continue to use the service, you need to register before 20 April 2021.
It is quick, easy and free to register and you will be able to do this from today.
It is a good idea to register early.
To register, you need to complete a form and provide a copy of a support document that has your name and address on it.
You only need to register once.
Different ways to register
There are lots of different ways you can register, including:
- Online at https://nrschat.nrscall.gov.au/nrs/registration.
- Users of NRS Chat and NRS Captions can also register from the NRS call pages.
- By post—you can download a registration form online, complete it, and post it with a copy of your support document to:
National Relay Service
PO Box 691
Ballarat VIC 3353
The NRS Helpdesk can also post the form to you if needed. - By email—download and print the registration form, complete it, then scan and email this along with your support document to helpdesk@relayservice.com.au.
- When you fill in the registration form, make sure to include all the phone numbers you make NRS calls from. If you make Video Relay calls, include your Skype ID.
Help with Registering
For more information about registering see our Frequently Asked Questions.
To stay up-to-date with the latest information about registration, sign up to receive Accesshub News and Alerts.
If you need help to register or have any questions, you can also contact the NRS Helpdesk. The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:
TTY: 1800 555 630
Fax: 1800 555 690
SMS: 0416 001 350
Online: Online form
Email: helpdesk@relayservice.com.au
An Auslan version of this news story will be available shortly.