This guide provides advice on how transport planners and providers, architects, engineers, builders, certifiers and all levels of government can work together with people with disability to make public transport more accessible.

There are a variety of standards across government and industry that must be complied with in relation to designing and building public infrastructure. This guide asks us to go beyond compliance to deliver better outcomes.

Allen Consulting Group (2009), Review of the Disability Standards for Accessible Public Transport, Canberra: Australian Government.

Audirac, I (2008), Accessing Transit as Universal Design, Journal of Planning Literature 4.

Australian Bureau of Statistics (2015), 2015 Survey of Disability, Ageing and Carers—first release. (2015), Canberra: Australian Bureau of Statistics.

The ‘at the stop’ stage of a public transport journey involves a person's experience at the stop, station or terminal, from their arrival until they board the vehicle or conveyance. During this stage they:

As users, planners, designers, policy makers, certifiers and operators of public transport services and infrastructure, we all have a role to play in creating accessible public transport journeys.

The Transport Standards provide a set of minimum requirements for compliance, but as can be seen in Part 3 of this guide, there is a great deal more to accessibility than just compliance with the standards.