Disability Access Facilitation Plans
Airline and airport operators are encouraged to develop and publish Disability Access Facilitation Plans (DAFPs) with the aim of providing detailed information on their approach to meeting the needs of travellers with disability.
The DAFPs are intended to be used as a communication tool between airline and airport operators and the travelling public on the availability and accessibility of services for passengers with disability—ideally covering the total travel experience from making a reservation through to arriving at the intended destination.