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  • Infrastructure, transport & vehicles
    • Aviation
      • Aviation White Paper
        • Aviation White Paper - How to be involved
        • Aviation White Paper - Terms of Reference Submissions
        • Aviation White Paper - Terms of Reference
      • Aviation Green Paper
      • Air traffic management
        • 2016 Aeronautical Information Publication Flight Priorities Review
        • Australia's Air Traffic Management Plan
        • Australia's Policy Approach to Baro-VNAV Implementation
        • Aviation Policy Group (APG)
        • Satellite-Based Augmentation System (SBAS) test-bed
      • Airports
        • Sydney Airport Demand Management Framework
        • Airport building controls
          • Airport Building Control online
          • Airport Building Controller FAQs
          • Airport Building Controller contacts
        • Airport planning & regulation
          • Airport environmental management
            • Airport Environment Officer FAQs
            • Airport Environment Officer contacts
          • Guidelines for issuing and administration of liquor licences – 1-3
          • Guidelines for issuing and administration of liquor licences – 4-6
          • Guidelines for issuing and administration of liquor licences – 7-9
          • Liquor licensing regime
          • Parking Infringement Notices Scheme (PINS)
          • Register of liquor licences
          • Slot management at Sydney Airport
        • Airport quality of service
        • Brisbane Airport Community Airspace Advisory Board
        • Brisbane Airport Post Implementation Review Advisory Forum
        • Economic regulation of major Australian airports
          • Economic regulation
        • Ministerial decisions
        • Ownership and control of airports
          • Airports Act 1996: Ownership Rules with Regard to Investment Funds
        • Review of Sydney Airport Demand Management Scheme
          • Australian Privacy Principle 5 Notice
      • Aviation Access Forum (AAF)
        • Aviation Access Forum terms of reference
        • Carriage of mobility aids guidance material for airline and airport operators
        • Carriage of mobility aids guidance material for passengers
        • Disability Access Facilitation Plans
        • Disability Access Facilitation Plans – template for airline operators
        • Disability Access Facilitation Plans – template for airport operators
        • Guidelines to assist the preparation and review of a Disability Access Facilitation Plan
        • Review of airline two wheelchair policies
        • Staff training for working with passengers with disability – guidance material
      • Aviation COVID-19 response
        • COVID-19 and passengers
      • Aviation Publications
      • Aviation legislation, regulation & policy
        • Airspace and Air Traffic Management Risk Management Policy Statement
        • Australian Airspace Policy Statement
        • Aviation policy & regulation
        • Civil Aviation Legislation Amendment (Mutual Recognition with New Zealand) Act 2006
        • Family Assistance Code
          • Family Assistance Code – Airlines' responsibilities
          • Family Assistance Code – Applying the Code
          • Family Assistance Code – Coordination with other agencies
          • Family Assistance Code – Introduction
          • Family Assistance Code – Objectives
          • Family Assistance Code – Scope
        • Sunsetting of aviation legislation
      • Aviation safety
        • Air cargo security
        • Aircraft noise
          • Aircraft noise regulations
          • Airport curfews
            • Airport Curfew Manual
            • Curfew Dispensation Reports tabled in Parliament
              • Curfew Dispensation Reports tabled in Parliament – 2008
              • Curfew Dispensation Reports tabled in Parliament – 2009
              • Curfew Dispensation Reports tabled in Parliament – 2010
              • Curfew Dispensation Reports tabled in Parliament – 2011
              • Curfew Dispensation Reports tabled in Parliament – 2012
              • Curfew Dispensation Reports tabled in Parliament – 2013
              • Curfew Dispensation Reports tabled in Parliament – 2014
              • Curfew Dispensation Reports tabled in Parliament – 2015
              • Curfew Dispensation Reports tabled in Parliament – 2016
              • Curfew Dispensation Reports tabled in Parliament – 2017
              • Curfew Dispensation Reports tabled in Parliament – 2018
              • Curfew Dispensation Reports tabled in Parliament – 2019
              • Curfew Dispensation Reports tabled in Parliament – 2020
              • Curfew Dispensation Reports tabled in Parliament – 2021
              • Curfew Dispensation Reports tabled in Parliament – 2022
              • Curfew Dispensation Reports tabled in Parliament – 2023
              • Curfew Dispensation Reports tabled in Parliament – 2024
            • Curfew dispensation
            • Curfew information for Adelaide Airport
              • Adelaide Airport curfew factsheet
              • Adelaide Airport report for not using runway 05
              • Curfew at Adelaide Airport
              • Guidelines for the granting of dispensations at Adelaide Airport
            • Curfew information for Essendon Fields Airport
              • Curfew at Essendon Fields Airport
              • Guidelines for the granting of dispensations at Essendon Fields Airport
            • Curfew information for Gold Coast Airport
              • Curfew at Gold Coast Airport
              • Gold Coast Airport curfew factsheet
              • Gold Coast airport – application for domestic passenger jet aircraft movement quota
              • Gold Coast airport—domestic passenger jet aircraft movement quota report
              • Guidelines for the granting of dispensations at Gold Coast Airport
            • Curfew information for Sydney Airport
              • Curfew at Sydney Airport
              • Guidelines for the granting of dispensations at Sydney Airport
              • Notification of a missed approach at Sydney Airport
              • Notification of reverse thrust during Sydney Airport curfew
            • Online forms Help pages
          • Application for noise permit for historical aircraft
          • Application for non-scheduled flight – noise permission
          • Application for permission to operate without a noise certificate (adventure flights/airshows)
        • Australia's Aviation State Safety Programme
        • Aviation Accident Investigations
          • Committee Report into Aviation Accident Investigations
          • Joint Agency Coordination Centre
        • Aviation Safety Regulation Review
          • Aviation Safety Regulation Review – panel members
          • Public and industry comments on the Aviation Safety Regulation Review Report
          • Public submissions to the Aviation Safety Regulation Review
        • Aviation emissions
        • Aviation environmental issues
          • Land use planning
          • National Airports Safeguarding Framework
            • National Airports Safeguarding Advisory Group (NASAG) Meeting Outcomes
            • National Airports Safeguarding Framework factsheet
            • National Airports Safeguarding Framework principles and guidelines
            • Review – National Airports Safeguarding Framework implementation
            • Review – National Airports Safeguarding Framework implementation submissions
          • Protection of airspace
            • Airspace regulation
            • Information for crane operators: Operating cranes in an airport’s protected airspace
            • Protection of airspace at leased federal airports
      • Emerging aviation technologies
      • General aviation
        • General Aviation Study terms of reference
        • General aviation flight plan
      • International aviation
        • Air Carriers' liability and insurance
        • Australia's air services agreements & arrangements
          • International Air Services Information Memorandum
          • International airlines timetable summary
          • Register of available capacity for international airlines
        • Bilateral air services system
        • Cabotage requests
        • Cape Town Convention
        • Information for travellers
        • International airports
        • International aviation engagement
          • Australia and ICAO
            • Annexes to the Chicago Convention
            • Australia's involvement in ICAO groups
            • Designated international airports in Australia
          • International Airline Licences - Guidance Notes
          • Universal Safety Oversight Audit Program
        • International charter guidelines
      • Regional & remote aviation
        • Airservices Australia Enroute Charges Payment Scheme
        • Regional Airports Program
          • Regional Airports Program Grants – Round 1
          • Regional Airports Program—Round 2 successful projects
        • Remote Aerodrome Inspection Programme
        • Remote Air Services Subsidy Scheme
        • Remote Airstrip Upgrade Program
          • Remote Airstrip Upgrade Program Round 3 – approved projects
          • Remote Airstrip Upgrade Program Round 4 – approved projects
          • Remote Airstrip Upgrade Program Round 6 – approved projects
          • Remote Airstrip Upgrade Program Round 7 – approved projects
          • Remote Airstrip Upgrade Program Round 8—approved projects
          • Remote Airstrip Upgrade Program round 9—approved projects
          • Remote Airstrip Upgrade Program round 10—approved projects
      • Aviation Rescue and Fire Fighting Services (ARFFS) regulatory policy review
        • Submissions to the Aviation Rescue and Fire Fighting regulatory policy review consultation paper
      • Women in the Aviation Industry Initiative
        • Be inspired
        • Explore the options
        • Industry Insights
        • Our partners
      • Australian Jet Zero Council
      • Aviation Environment and Airport Safeguarding
      • Aviation Industry Ombuds Scheme
      • PFAS—Airports Investigation Program
        • PFAS—your questions answered
        • PFAS—related information
        • Adelaide Airport
        • Archerfield Airport
        • Bankstown Airport
        • Brisbane Airport
        • Camden Airport
        • Canberra Airport
        • Gold Coast Airport
        • Hobart Airport
        • Jandakot Airport
        • Launceston Airport
        • Melbourne Airport
        • Moorabbin Airport
        • Mount Isa Airport
        • Parafield Airport
        • Townsville Airport
    • Brisbane 2032 Olympic and Paralympic Games
    • Freight
      • Air freight
      • Freight and supply chains
      • Freight network
      • Ports
    • Infrastructure investment & project delivery
      • National Guidelines for Infrastructure Project Delivery
    • Maritime
      • Bass Strait Passenger Vehicle Equalisation Scheme
      • Control of harmful anti-fouling systems on ships
      • Guidance for new and redeveloping international port operators
      • Guidelines for Commercial Shipping Rescuing Persons at Sea
      • IMO/ILO Guidelines on Seafarers Welfare
      • Independent Review of Domestic Commercial Vessel Safety Legislation and Costs and Charging Arrangements
      • International Convention for the Prevention of Pollution from Ships (MARPOL)
      • Maritime Labour Convention
      • Maritime Single Window
      • Maritime Strategic Fleet
        • Implementation of the Strategic Fleet
          • Independent Reviews of the Shipping Registration Act 1981 and Coastal Trading (Revitalising Australian Shipping) Act 2012
        • Maritime Strategic Fleet Taskforce
          • Taskforce members
          • Terms of reference
      • Maritime business
        • Part X of the Competition and Consumer ACT 2010
        • Designated Shipper Bodies
        • Forms and Fees
        • Registration Process for Conference Agreements
        • Review of decisions by the Registrar of Liner Shipping
        • Coastal trading
          • Coastal trading frequently asked questions
          • Reporting and publications
            • Shipping Business Unit Industry Bulletins
              • 2024 Shipping Business Unit Industry Bulletins
                • Number 1 of 2024—Fair Work Act 2009 Obligations and Coastal Trading
              • 2023 Shipping Business Unit Industry Bulletins
                • Number 1 of 2023—Temporary Licence Holder Obligations
              • 2021 Shipping Business Unit Industry Bulletins
              • 2020 Shipping Business Unit Industry Bulletins
              • 2018 Shipping Business Unit Industry Bulletins
              • 2017 Shipping Business Unit Industry Bulletins
              • 2016 Shipping Business Unit Industry Bulletins
              • 2015 Shipping Business Unit Industry Bulletins
            • General Licences Granted
            • Annual General Licences Reports
            • Transitional General Licences Granted
            • Temporary Licence Variations Granted
              • 2024
              • 2023
              • 2022
              • 2021
              • 2020
              • 2019
              • 2018
              • 2017
            • Voyage Reports
              • Temporary Licence Voyage Reports by year
            • TLAVs Received
              • 2025
                • January
              • 2024
                • January
                • February
                • March
                • April
                • May
                • June
                • July
                • August
                • September
                • October
                • November
                • December
              • 2023
                • December
                • November
                • October
                • September
                • August
                • July
                • June
                • May
                • April
                • March
                • February
                • January
              • 2022
              • 2021
              • 2020
              • 2019
              • 2018
              • 2017
            • TLAVs Refused
              • 2021
              • 2020
              • 2016
          • Australian International Shipping Register
          • Contact the Shipping Business Unit
        • Maritime liability and insurance regimes
          • Claims for damage caused by fuel oil
          • Claims for passenger injury and damage to luggage
          • Claims for pollution damage caused by oil from oil tankers
          • Claims for wreck removal
          • General maritime claims
          • Principles of liability limitation
        • Tax incentives for Australian shipping
          • Applying for tax incentives
          • Additional requirements for a shipping exempt income certificate
          • Eligibility requirements
          • Consolidated Information on certificates and notices
          • Shipping exempt income tax incentive
          • Accelerated depreciation and roll-over relief
          • Seafarer tax offset
          • Royalty withholding tax exemption
        • Notice of the happening of an affecting event
        • Enforcement
        • Ocean Carriers Agent
        • Provisional Registration
        • Requests for Confidentiality
        • Negotiation with designated shipper body
        • Final Registration
        • Designated Secondary Shipper Bodies
      • Maritime consultations
      • Maritime safety
        • Australian Maritime Safety Authority
      • Maritime workforce
      • National Maritime Safety Regulator
      • National Plan for Maritime Environmental Emergencies
      • Navigation Act 2012
      • Part X (International Liner Shipping)
      • Protection of the marine environment
      • Protection of the sea legislation
      • Tasmanian Freight Equalisation Scheme
        • Application to include or remove a good from Schedule 1A of the TFES Ministerial Directions
        • Assistance for eligible imported goods, where there is no Australian equivalent, and the imported good is shipped southbound via a port on the mainland
        • Interest and late payments advice
        • Tasmanian Freight Equalisation Scheme review
      • Tasmanian transport schemes
    • Net zero
      • Decarbonisation and the Infrastructure and Transport Ministers’ Meeting
    • Rail
      • National Rail Safety Regulation and Investigation
      • Regional Australia Level Crossing Safety Program
    • Roads
      • Road safety
        • Australian road rules
        • Austroads Registration and Licensing Task Force
        • Road Safety Campaign
          • Community resources
          • Translated resources
        • Surveys of Community Attitudes to Road Safety
      • Heavy vehicle regulation
        • Certified road-friendly suspensions
    • Transport accessibility
      • Have your say - Stage 2 reforms of the Transport Standards
      • Reform of the Transport Standards
        • Have your say – Stage 2 reforms of the Transport Standards
        • Stage 1 Reforms
        • Stage 2 Reforms
      • Reviews of the Transport Standards
        • 2007 Review of the Transport Standards
        • 2012 Review of the Transport Standards
        • 2022 Review of the Transport Standards
        • Third Review (2017) of Transport Standards
      • People with Disability and Connected and Automated Vehicles
      • Whole Journey Guide
        • The Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys
        • The Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys—audio version
        • Whole Journey Guide public submissions
      • What are the Disability Standards for Accessible Public Transport 2002 (Transport Standards)?
    • Transport strategy & policy
      • Heavy Vehicle Road Reform
        • Background on Heavy Vehicle Road Reform
          • Heavy Vehicle Road Reform Phase One
            • Proposed increase in road user charge for heavy vehicles powered by gaseous fuels from 2021-22
        • Consultation on proposed changes to the way heavy vehicle charges are set and invested
        • Independent price regulation of heavy vehicle charges
        • Independent research on heavy vehicle road reform
        • National Heavy Vehicle Charging Pilot
          • On-road Trials
          • Phase 3—the Telematics phase
          • Latest news
          • Contact us
        • Public submissions to consultation on proposed Heavy Vehicle Road Reform
        • Regulation impact statement on independent price regulation of heavy vehicle charges
      • Australian Transport Safety and Investigation Bodies Financial Sustainability Review
      • Freight & supply chains
        • Inquiry into National Freight and Supply Chain Priorities
          • Expert panel members – National Freight and Supply Chain Inquiry
          • Inquiry into National Freight and Supply Chain Priorities submissions
          • Research papers for the Inquiry into National Freight and Supply Chain Priorities
          • Supporting papers for the Inquiry into National Freight and Supply Chain Priorities
        • National Freight & Supply Chain Strategy
        • National Freight Data Hub
      • Infrastructure and Transport Ministers' Meetings
        • Heavy Vehicle National Law Reform Implementation Steering Committee
      • International engagement
        • Multilateral engagement
      • Moving freight across a border?
      • Office of Future Transport Technology
        • Automated vehicles
        • Intelligent Transport Systems
        • National Land Transport Technology Action Plan
        • Principles for a National Approach to Co-operative Intelligent Transport Systems (C-ITS) in Australia
        • Research on road transport technologies
      • Regulation in the department
      • Transport in Australia
        • Driver licensing
        • National Transport Commission
          • 2015 National Transport Commission terms of reference
          • Reviews of the National Transport Commission
        • Transport of dangerous goods
          • Australian Dangerous Goods Code
          • Competent authorities for dangerous goods
          • International harmonisation of dangerous goods transport requirements
          • The Competent Authorities Panel—National Exemptions, Approvals and Determinations
          • Transport of dangerous goods by road and rail legislation status
    • Vehicles
      • Road Vehicle Standards laws
        • RVS news
        • Guides and resources
          • Creating a user account in ROVER
          • ROVER identity document guide
          • Authority to Act in ROVER
          • How is my personal and commercial information in ROVER managed?
          • ROVER application statuses and notifications
          • RVS legislation glossary of terms
        • Road Vehicle Standards legislation
        • Register of Approved Vehicles
        • Vehicle type approvals
        • Vehicle type approval opt-in arrangements
        • Second stage of manufacture
        • Registered automotive workshops
        • Authorised vehicle verifiers
          • AVVs and conflict of interest
          • Applying to be an AVV approval holder
          • Criteria for deciding an application for an AVV approval
          • Details of AVV approval conditions
        • Model Reports
        • Testing facilities
        • Specialist and enthusiast vehicles
        • Component type approvals
        • Low ATM trailers
        • High ATM trailers
        • RVSA Industry Webinars
        • The Regulatory Report
        • RVSA Implementation Consultation Framework
          • RVSA Tools Consultation Group (Terms of Reference)
          • Type Approvals Consultation Group (Terms of Reference)
        • RVSA guidance material consultation
        • Quality management system requirements
        • Contact us
      • Motor Vehicle Standards laws
      • Regulator Performance Framework
      • Vehicle design regulation
        • Australian Design Rules
          • Second Edition Australian Design Rules
          • Third Edition Australian Design Rules
        • Vehicle standards bulletins
          • Street Rod Manual
          • VSB 11—Certification of Road-friendly Suspensions
          • Vehicle Standards Bulletin 14 (VSB 14)
          • Vehicle Standards Bulletin VSB1 (Revision 5)
            • General
            • Technical requirements
        • Trailer specifications
        • Vehicle Standards Historical Documents
      • Vehicle recalls
        • Manufacturer, distributor or supplier
        • Vehicle recalls under the Road Vehicle Standards legislation
        • Contact the Recalls team
      • Importing a road vehicle into Australia
        • 8 steps to importing a vehicle
        • Concessional RAV entry approvals
        • Non-RAV entry import approvals
        • Reimportation import approvals
        • Vehicle Identification Numbers
        • Refusals and your rights of review
          • Administrative Appeals Tribunal
        • Asbestos in vehicles
        • Advisory notice that a thing is not a road vehicle—a Guide
        • Advisory notice that a thing is not a road vehicle—overview
      • Compliance and enforcement under the RVSA
      • Vehicle safety & the environment
        • Fuel tax credit for heavy diesel vehicles
          • Accreditation information for operators of audited maintenance programs
          • Registration information for operators of DT80 test facilities
          • Fuel tax credits frequently asked questions
        • Vehicle emission standards
          • Report of the National In-service Vehicle Emissions Study
          • Report of the LPG In-service Vehicle Emissions Study
        • Fuel consumption label
        • Vehicle noise
        • Questions and answers - Real-World Testing of Vehicle Efficiency
        • Questions and answers on the new ADR 80/04
      • Reporting a vehicle safety or non-compliance issue
      • Vehicle portals
        • ROVER releases
          • ROVER Release 9.2
          • ROVER Release 9.1
          • ROVER Portal Rebuild
          • ROVER Release 8C
          • ROVER Release 8B
          • ROVER Release 8A
          • ROVER Release 7
      • RVS careers
      • New Vehicle Efficiency Standard
        • An Australian New Vehicle Efficiency Standard—Frequently asked questions
        • Glossary
        • Information for Industry
        • Information for drivers
        • New Vehicle Efficiency Standard Regulator
          • About the NVES Regulator
          • Contact the NVES Regulator
          • Engagement
          • Information for regulated entities
          • Resources
            • NVES and NVES Regulator Glossary of Terms
        • New Vehicle Efficiency Standard Resources
        • Progress so far and next steps
  • Territories, regions & cities
    • Territories
      • Ashmore and Cartier Islands
      • Australian Capital Territory and Northern Territory
      • Coral Sea Islands
      • Indian Ocean Territories of Christmas Island and Cocos (Keeling) Islands
        • Christmas Island
          • Christmas Island census data
          • Christmas Island economy
          • Christmas Island environment and heritage
          • Christmas Island fishing rules
          • Christmas Island governance and administration
          • Christmas Island projects & community consultations
            • Summit to Drumsite water main replacement
          • Christmas Island strategic assessment
          • Christmas Island travel information
        • Cocos (Keeling) Islands
          • Cocos (Keeling) Islands census data
          • Cocos (Keeling) Islands economy
          • Cocos (Keeling) Islands environment and heritage
          • Cocos (Keeling) Islands fishing rules
          • Cocos (Keeling) Islands governance and administration
          • Cocos (Keeling) Islands information and services
          • Cocos (Keeling) Islands projects & community consultations
            • Seawater Reverse Osmosis plant and Wastewater Treatment Plant Upgrade Projects
          • Cocos (Keeling) Islands travel information
        • Indian Ocean Territories administrator
        • Community Bulletins, Updates and Media Releases
          • Community Bulletins 2021
          • Community Bulletins 2022
          • Community Bulletins 2023
          • Community Bulletins 2024
        • Indian Ocean Territories gazettes & bulletins
        • Service delivery arrangements
        • Indian Ocean Territories Health Service
        • Research and Education
      • Jervis Bay Territory
        • Coronavirus response
        • Economic development
        • History of Jervis Bay
        • Jervis Bay Total Fire Bans
        • Jervis Bay community bulletins
          • Community Bulletins 2024
          • Community Bulletins 2023
          • Community Bulletins 2022
          • Community Bulletins 2021
          • Community Bulletins 2020
          • Community Bulletins 2019
          • Community Bulletins 2025
        • Jervis Bay governance and administration
        • Jervis Bay's environment and heritage
      • Norfolk Island
        • Community consultations
        • Coronavirus response
        • Kingston and Arthur's Vale Historic Area Advisory Committee
        • Media releases
          • Media releases and speeches – 2021
        • Norfolk Island Environment
        • Norfolk Island Health Services
          • Norfolk Island Health Service Plan
          • Norfolk Island Health and Residential Aged Care Service
          • Norfolk Island Multipurpose Health Services Facility
        • Norfolk Island History and Heritage
        • Norfolk Island governance & administration
          • Extension of Commonwealth arrangements
          • Government services
          • Norfolk Island Administrator
          • Norfolk Island Employment Support Program
          • Norfolk Island Governance Committee
          • Norfolk Island Legal Aid program
          • Norfolk Island Regional Council
          • Norfolk Island Vocational Education and Training (VET)
          • Norfolk Island's economy
            • Commonwealth Grants Commission 2019 Norfolk Island Inquiry
            • Monitoring Norfolk Island's economy
          • Public inquiry into the Norfolk Island Regional Council
          • Workers' Compensation
        • Norfolk Island state services partnership
          • Norfolk Island 2021 Transition Information
        • Norfolk Island strategy & projects
          • Kingston Pier Channel Construction Project
          • Norfolk Island Pest and Disease Survey 2021-2023
            • Norfolk Island Bee Pest and Disease Survey
            • Norfolk Island Plant Pest and Disease Survey
            • Norfolk Marine Park Invasive Marine Species survey
          • Norfolk Island Water Resources Assessment project
        • Norfolk Island travel information
          • Norfolk Island air services
        • Per- and poly-fluoroalkyl substances on Norfolk Island
      • Community feedback
      • Territories publications
    • Cities
      • Housing Support Program
        • Housing Support Program - Community Enabling Infrastructure stream - Webinair transcript
      • Thriving Suburbs Program
      • Urban Policy Forum—Progressing the Australian Government's urban policy agenda
      • Urban Precincts and Partnerships Program
    • Local government
      • Australian Council of Local Government
      • Financial Assistance Grant to Local Government
        • Australian Capital Territory
        • National principles for the allocation of grants under the Local Government (Financial Assistance) Act 1995
        • New South Wales
        • Northern Territory
        • Queensland
        • South Australia
        • Tasmania
        • Victoria
        • Western Australia
      • Local Government Ministers’ Forum
      • Local government publications
        • Local Government National Reports
      • National Awards for Local Government
        • 2022 Addressing Violence against Women and their Children Award Winner
        • 2022 Career Starter Award Winner
        • 2022 Cohesive Communities Award Winner
        • 2022 Creativity and Culture Award Winner
        • 2022 Disaster Preparedness Award Winner
        • 2022 Indigenous Recognition Award Winner
        • 2022 National Awards for Local Government winners
        • 2022 Productivity through Infrastructure Award Winner
        • 2022 Regional Growth Award Winner
        • 2022 Road Safety Award Winner
        • 2022 Waste Management Award Winner
        • 2022 Women in Local Government Award Winner
        • Entry Guidelines
        • Past winners
          • 2016 winners
          • 2016 winners videos
          • 2017 winners
          • 2017 winners videos
          • 2018 winners
          • 2018 winners videos
          • 2019 winners
          • 2019 winners videos
          • 2020 winners
          • 2021 Award Winners
          • National Awards for Local Government past winners
        • Submission guidelines
    • Regional Australia
      • Office of Northern Australia
        • About Us
        • Northern Australia Agenda
        • Northern Australia Grants
        • Northern Australia Ministerial Forum
        • Northern Australia Indigenous Reference Group
        • Northern Australia Action Plan 2024–2029
          • Acknowledgement of Country
          • Message from the Minister
          • Policy statement for northern Australia
      • Community Development Grants Programme (CDG)
      • Regional Australia Impact Statements
        • RAIS—Information sources
      • Regional Recovery Partnerships
      • Regional and community programs
        • Building Better Regions Fund (BBRF)
        • Building Resilient Regional Leaders Initiative (Pilot)
        • Murray-Darling Basin Regional Economic Diversification
        • National Stronger Regions Fund
        • Regional Growth Fund
        • Regional Jobs and Investment Packages
        • Stronger Communities
        • Tasmanian Jobs and Growth
        • Closed regional programs
        • Drought Programs
        • Growing Regions Program
        • Investing in Our Communities Program and Priority Community Infrastructure Program
          • Investing in Our Communities Program proponents invited to apply
          • Priority Community Infrastructure Program proponents invited to apply
        • Regional Precincts and Partnerships Program
          • Transcript - Webinar Regional Precincts & Partneship Program
          • Webinar – Queries from participants
      • Regional publications
      • 2024 Northern Australia Infrastructure Facility Act Review
      • Northern Australia Investment and Projects
      • Regional Investment Framework
        • Regional Development Australia
      • State of Australia’s Regions Report
  • Media, communications & arts
    • Internet
      • Competition in broadband
        • Telecommunications in New Developments Map
          • Telecommunications in New Developments Map glossary
        • Telstra's separation framework
      • International involvement in telecommunication and internet forums
      • Internet governance
        • Classification
        • Domain names
          • 2018 Review of the .au Domain Administration
        • Our policy approach
        • Spam
      • Misinformation and disinformation
      • National Broadband Network
        • Connecting to the NBN
        • Connecting your business to the NBN
        • Fire alarm and lift phone migration
        • Getting assistance with your NBN service
        • Getting ready to connect to the NBN
        • Migration Assurance Framework
        • NBN consumer experience
        • NBN frequently asked questions
        • NBN legislative framework
        • NBN policy information
        • School Student Broadband Initiative (SSBI)
      • Online safety
        • Current legislation
        • Support for online safety
        • eSafety Commissioner
      • Regional Broadband Scheme (RBS)
        • Regional Broadband Scheme contract and grant registers
      • Regional Connectivity Program
      • Regional Tech Hub
      • Rules for carriers and service providers
      • Universal Service Guarantee for telecommunications
      • World Summit on the Information Society (WSIS)
      • International Telecommunication Union
        • Australian-funded ITU development projects
    • Media laws & regulation
      • ACMA legislated functions
        • Compliance
        • Rule enforcement
        • Authorisations
        • Rule making
        • Revenue collection
        • Resource management and allocation
        • Cooperation and coordination
        • Monitoring, advice and education
      • Classification
      • Journalist Fund
      • Sports reporting in Australia
      • Voicing your concern
    • Phone
      • Boosting temporary infrastructure capabilities
      • Communications in network outages, emergencies and natural disasters
        • Findings from the 2019-20 bushfire season
        • How communities can prepare for telecommunications network outages
        • How travellers can prepare for emergencies or natural disasters
        • Market research—natural disasters and telecommunications
        • Resources
        • First Nations
        • In-language resources
          • Arabic
          • Hindi
          • Korean
          • Nepali
          • Punjabi
          • Simplified Chinese
          • Spanish
          • Traditional Chinese
          • Urdu
          • Vietnamese
        • Telecommunications in emergencies and natural disasters
        • Accessible resources
        • How to prepare your business for a network outage
      • Global Coalition on Telecommunications
      • Improving resilience of Australia’s telco networks
      • Mobile Network Hardening Program
        • Mobile Network Hardening Program Round 3 – Project Noticeboard
      • Mobile services and coverage
        • 3G network switch off
        • Mobile Black Spot Program
          • Frequently Asked Questions—MBSP
          • Mobile Black Spot Program Round 8 – Project Noticeboard
          • Register your project proposal
        • Peri-Urban Mobile Program
          • Peri-Urban Mobile Program Round 2 – Project Noticeboard
        • Regional Roads Australia Mobile Program
      • Phone bills and charges
        • Mobile premium services
      • Phone numbers
      • Phone services
        • Consumer protection
        • Phone service pre-selection
        • Telecommunications consumer representation grants
        • Universal Service Obligation
          • Alternative Voice Services Trials Program
          • Telecommunications contract and grant registers
      • Provision of Satellite Connections to Emergency Services and Evacuation Centres
      • Regional Telecommunications Review
      • Review into the Optus Outage of 8 November
        • Terms of Reference - Review into the Optus Outage of 8 November 2023
      • Services for people with disability
        • Access to specialist phone equipment
      • Telecommunications Disaster Resilience Innovation Program
      • Telecommunications Infrastructure Deployment
        • The carriers' powers and immunities framework
        • Information for Land Owners and the Community
        • Improving mobile connectivity
        • Services and Support
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  4. Aviation Customer Rights Charter—Consultation Paper

Aviation Customer Rights Charter—Consultation Paper

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Date published:
14 January 2025

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Aviation Customer Rights Charter—Consultation Paper—PDF (466.29 KB)
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Aviation Customer Rights Charter—Consultation Paper—DOCX (3.12 MB)

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Your rights when you travel by air—We want to know what you think—Easy Read version—PDF (3.07 MB)
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Your rights when you travel by air—We want to know what you think—Easy Read version—DOCX (40.11 KB)

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Auslan translation: Aviation White Paper 2024 from Infra, Transport, Regional, Comms & Arts on YouTube.

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