Section 7—Making a complaint

Australia is establishing a new Aviation Consumer Ombuds Scheme, which will give consumers access to an impartial dispute resolution body to handle complaints about airlines and airports.

Check the interim Aviation Consumer Ombuds Scheme website for updates and subscribe to our mailing list to stay in touch.

Section 6—Delayed, lost or damaged baggage

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Section 5—Arriving at your destination airport

Domestic arrivals

If you have checked-in baggage, head to the carousel and double-check tags to avoid grabbing someone else’s bag.

Arriving from overseas

If you’re arriving back in Australia from overseas, you’ll need to complete an Incoming Passenger Card. If you’re not an Australian citizen, make sure you hold a valid visa where required.

Section 4—On the flight

Quick tips

  • Report any damage to your carry on to crew or ground staff as soon as possible
  •  Charge devices before flying as onboard charging is not always available
  •  Identify the nearest emergency exit and note how many rows away it is
  •  Keep your seatbelt fastened whenever seated, even when the sign is off
  •  Stay hydrated — cabin air is very dry (only 10–20% humidity)
  •  Notify crew immediately if there is a medical emergency as they are trained in first aid

Section 3—Before and at the airport

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Section 2—Book smart

Read terms and conditions (T&Cs) and airline conditions of carriage carefully before booking and paying. T&Cs should always be made available at the time of booking and should include information about cancellations, refunds and changes in plans.

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Section 1—Plan smart

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Good preparation starts well before you reach the airport. Doing your homework, booking smart, having the right documents, and being adequately insured can save significant time, money and stress.

Airport Environment Governance Framework

Environmental compliance monitoring and regulatory responses

Organisation Location Compliance Action Issue Other information
Airservices Australia Canberra Environmental Remedial Order (ERO) PFAS Airservices Australia Website
Airservices Australia  Launceston Environmental Remedial Order (ERO) PFAS
03 Aug 2026

Building safer roads for walking and riding

Applications are open for $50 million in funding for cycleways and walking paths across Australia.

Shared bike and walking path, running alongside a road, hugging a body of water, with a bridge and mountains in the distance.
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