The Telecommunications (Consumer Protection and Service Standards) Act 1999 enables the Custodian to:
- request the ACMA issue an emergency call service (ECS) Direction to a carrier, a carriage service provider, or an emergency call person
- request the ACMA to provide information or advice on an ECS matter
- refer a matter to the ACMA for investigation under Part 26 of the Telecommunications Act 1997
This register provides a description of the requests the Custodian has made. Information in this register is general in nature and may be subject to changes or revisions.
The register was last updated on 18 May 2026.
| Request | Date of Request | Type | Recipient of ECS Direction | Description | Date ECS Direction issued | Date Information Received | Status |
|---|---|---|---|---|---|---|---|
| 2025/01 | 7 November 2025 | ECS Direction | Optus Mobile Pty Ltd | Request for the ACMA to make an ECS Direction to Optus seeking information on its outage response policies and procedures, including those relating to notification, welfare checks, and recovery, as well as its outage testing prior to system changes. | 14 November 2025 | 1 December 2025 | Closed |
| 2026-1a 2026-1b 2026-1c |
17 April 2026 | ECS Direction | Telstra Group Ltd Optus Mobile Pty Ltd TPG Telecom Ltd |
Request for the ACMA to make an ECS direction to the mobile network operators to provide 12 months of historical data to the Custodian on emergency call performance metrics. | 29 April 2026 | 14 May 2026 | Closed |