Should I make a Report?

This online self-assessment quiz will help guide you on whether your concern is a vehicle safety or non-compliance matter that should be reported to us or be assessed by another organisation.

Below are short questions requiring a yes/no response and each time you provide an answer the following question will appear. Your answers will provide you with some direction on the right place to lodge your report.

Do you want to report unsafe driving?
Do you want to report an unsafe or non-roadworthy vehicle traveling on the road?
Is your concern about a non-road motor vehicle or non-road motorcycle? For more information about vehicles that are considered to be non-road vehicles please go to: infrastructure.gov.au/vehicles/imports/import_options/orneao.aspx.
Have you contacted the supplier or manufacturer about your concern?
Are you satisfied with the product, service or outcome you received from the supplier or manufacturer?
Is the vehicle still under warranty?

You can report your concerns to your state or territory Police Force.

You should report your concern to the vehicle registration authority in your state or territory. Contact details for registration authorities can be found at infrastructure.gov.au/vehicles/imports/contact_us/useful.aspx

The department does not regulate non-road vehicles that are not designed for use on roads. Please see non-road vehicle inclusions at: infrastructure.gov.au/vehicles/imports/import_options/orneao.aspx.

The right contact organisation for a non-road vehicle would depend upon the issue and may vary between supplier, manufacturer, Worksafe or the ACCC. Please refer to other questions in this quiz, which may assist.

If you have a concern, you should first contact the supplier or manufacturer. They may be able to work with you to find an acceptable resolution.

If you did not receive a satisfactory resolution from the supplier or manufacturer contact your state or territory consumer protection agency. These agencies may be able to assist you with your rights as a consumer.

You can find contact details for your consumer protection agency at www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies.

If your vehicle is still under warranty you should first contact your supplier or manufacturer. If they are not able to resolve your concern, you should contact your state or territory consumer protection agency. These agencies may be able to assist you with your rights as a consumer.

You can find contact details for your consumer protection agency at www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies.

If the vehicle is no longer under warranty, and your concern is that you should not have to pay for costs, please contact your state or territory consumer protection agency. These agencies may be able to assist you with your rights as a consumer. You can find contact details for your consumer protection agency at www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies.

Are you wanting support to get a repair, replacement or refund?

You should contact your state or territory consumer protection agency. These agencies may be able to assist you with your rights as a consumer. You can find contact details for your consumer protection agency at www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies.

Are you wanting support to get a repair, replacement or refund?

You should contact your state or territory consumer protection agency. These agencies may be able to assist you with your rights as a consumer. You can find contact details for your consumer protection agency at www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies.

Do you believe the matter you are reporting is a safety issue related to the design or manufacture of a type of road vehicle?
Do you believe the matter you are reporting is non-compliance with national vehicle standards for a road vehicle (such as the Australian Design Rules)?
Do you believe the matter you are reporting is a breach of the Motor Vehicle Standards Act 1989?

Please report your concerns to us using the online Vehicle Safety and Non-Compliance Report Form with supporting information.

Thank you for taking the quiz. We hope it has assisted in directing your enquiry.

The Department of Infrastructure, Regional Development and Cities primarily deals with safety issues relating to design and manufacture of a type of vehicle, non-compliance with the national vehicle standards (such as the Australian Design Rules); and breaches of the Motor Vehicle Standards Act 1989. The quiz has provided you with the contact details for organisations responsible for all other types of issues.

If you are satisfied that you still need to make a Vehicle Safety and Non-compliance Report you can access a report form from our website. Read through the information on Reporting a vehicle safety or non-compliance issue before submitting a report. This will help you understand what you need to do and supply before making a submission and some information on how we use your report.

We appreciate your time in taking this quiz.

The information provided on this page should be used as guidance material only for importing a vehicle into Australia. Please familiarise yourself with the relevant legislation prior to lodging an application.

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Last Updated: 5 October, 2018