You may notice that ‘DITR’ appears as the payment reference on your bank statement. ‘DITR’ is an abbreviation for the ‘Department of Infrastructure and Regional Development’. Vehicle Imports sits within this government department.
Payment options are set out in the application form (Credit card (visa or mastercard only) for online payments. Cheque or money order in Australian dollars from an Australian financial institution are accepted for manual payments).
The Vehicle Imports Services Team will be available to assist applicants with the Online Application Form and can provide some technical support in relation to the online form. However if the issue is with the individual's service provider or system you will need to follow this up with your own provider. Please contact the Vehicle Imports Services Team on 1800 815 272 and select 2 at the prompt or for calls out of Australia + 61 2 6274 7444 during AEST 9.00am–5.00pm Monday–Thursday or 9.00am–4.00pm on Friday.
A completed application for a Vehicle Import Approval, with all the necessary supporting documentation, will generally be assessed by the Department within 20 working days of receipt. Note that this is a service target and in peak periods it may not be met. If any further information or clarification is required, or if the necessary supporting documentation is not initially provided or if the original application is incomplete, this process will take longer.