Contact Us

If calling within Australia:
Tel: 1800 815 272
Fax: 02 6274 6013
If calling outside Australia:
Tel: +61 2 6274 7444
Fax: +61 2 6274 6013

International callers, please note: certain countries may not be able to utilise the automated message system in order to talk to an operator. If you find that the automated system is not responding to your options, please hang up and call the Department's switchboard on +61 2 6274 7000 and ask to be patched through to the Vehicle Imports Call Centre.

Contact hours for the call centre:

Mon–Thurs: 9.00am–5.00pm AEST
Fri: 9.00am–4.00pm AEST

Please note that the call centre staff cannot advise whether your circumstances will allow for an application to be approved or refused.

Postal address:
Department of Infrastructure and Regional Development
Vehicle Safety Standards Branch
GPO Box 594


Please note: The Vehicle Imports Section does not accept any hand delivered documents. If your email has been received by the Vehicle Imports inbox you will receive an immediate automated email receipt. If you do not receive this, your email has not been received. Please double check the email address as well as the size of your attachments. The email plus attachments should not exceed 8MB.

Other useful contacts


Last Updated: 18 July, 2014