Contact Us

Opening hours and contact details for enquiries, feedback and complaints, Freedom of Information requests and public interest disclosures.


  • Opening Hours: 8am to 5:30pm, Monday to Friday
  • National Office: 111 Alinga Street
  • Mail: GPO Box 594, CANBERRA ACT 2601


  • Switchboard: 1800 075 001 (within Australia)
  • Switchboard: +61 2 6274 7111 (overseas)


Vehicle imports

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Feedback and complaints

The Department of Infrastructure, Regional Development and Cities is closed from Friday 22 December 2017 and will reopen for business on Tuesday 2 January 2018. However, complaints and feedback received during this period will be acknowledged and responded to on or after Monday, 8 January, if appropriate.

If you wish to provide feedback or make a complaint about the policy, programs or service provided by Department please use the feedback and complaints form or write to us via:

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Freedom of Information requests

Visit the Freedom of Information page for information on how to make a Freedom of Information request.

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Public interest disclosures

If you wish to make a public interest disclosure (PID) report to the Department you can do so by:

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