Transport security contacts
Tel: 02 6274 7111 (During office hours)
Address: 111 Alinga Street, Canberra ACT 2601
PO Box 594, Canberra ACT 2601
If you have a specific question or enquiry and are unsure who to contact, refer to the list below.
- Airport security screening—visit TravelSECURE
- Australian Government travel advice—visit Smartraveller
- Bringing items into Australia—visit Immigration and Border Protection
- Unsure about what you can take on board contact your airline directly
To report suspicious behavior or criminal activity at Australian airports
Contact Airport Watch. Call 131 AFP or if it is an emergency call 000.
For local, state and territory transport matters
Questions, complaints and feedback about local, state and territory transport (buses, trains and ferries) related matters and incidents contact your Local, State or Territory Government directly or if it is an emergency call 000.
For identity security, ASIC, MSIC and issuing body enquiries
- ASIC Issuing bodies ASIC Issuing Bodies
- MSIC Issuing bodies MSIC Issuing Bodies
- OTS operations email@example.com
- ASIC/MSIC Policy: Email: firstname.lastname@example.org
- Phone: 02 6274 7748
For air cargo, aviation, maritime and offshore regulated business enquiries
For unaccompanied baggage requests, baggage and dignitary screening exemptions, urgent special event zone approvals or to report a transport security incident.
Tel: 1300 791 581
Tel Outside of Australia: 02 6274 8187
Fax: 02 6274 6089
Hours of operation: Monday to Friday 9am to 5pm
More information about the Transport Security Coordination Team.
Reporting a significant transport security incident
Submitting transport security programs, maritime security plans and ship security plans
Address: National Coordinator—GPO Box 1966, CANBERRA ACT 2601
Air cargo security–general enquiries (including US-bound cargo matters)
Phone: 1800 007 024
The Australian Security Intelligence Organisation's (ASIO) Business Liaison Unit (BLU) provides an interface between Australian business and the Australian intelligence community. Owners and operators of critical infrastructure and other relevant members of the Australian business community can access timely ASIO information on matters affecting the security of the assets and staff for which they are responsible by contacting the BLU.
Feedback and complaints
The Office of Transport Security welcomes online enquiries and feedback about matters we are responsible for regulating. Please note this form is not for complaints about, or to appeal about, an OTS decision.
Tel: 1300 732 749