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Index and Key terms

Compliance index

Description Section/page
Letter of transmittal iii and 104
Table of contents v-vi
Index 278-294
Abbreviations/glossary 275-277
Contact officer inside back cover
Internet home page address and internet address for report iv
Review by the Secretary 2-3
Departmental overview
Overview description 8
Role and functions 8-11
Organisational structure 12-13
Outcome and output structure 10
Variation to output structure 11
Portfolio structure 8-9
Report on performance
Review of performance during the year in relation to outputs and contribution to outcomes See chapters 3, 4, 5 and 6
Actual performance in relation to performance targets set out in PBS/PAES See chapters 3, 4, 5 and 6
Purchaser-provider arrangements 61 and 82
Variation to performance targets 172
Narrative discussion and analysis of performance See chapters 1, 3, 4, 5 and 6
Factors, events and trends influencing departmental performance See chapters 3, 4, 5 and 6
Significant changes in nature of principal functions/services n/a
Performance against service charter customer service standards, complaints data, and the agency's response to complaints 118-119
Social justice and equity impacts 124-125
Discussion and analysis of the department's financial performance 4-6 and 176-269
Discussion of any significant changes from the prior year or from budget 4-6
Summary resource statement and summary resource tables by outcomes 128-136
Post 30 June 2009 developments n/a
Management and accountability
Corporate governance
Statement of the main corporate governance practices in place 14-16 and 116
Names of the senior executive and their responsibilities 13
Senior management committees and their roles 14-16
Corporate and operational planning and associated performance reporting and review 114-115
Approach adopted to identifying areas of significant financial or operational risk and arrangements in place to manage risk 116-117
Certification by agency head that the agency complies with the Commonwealth Fraud Control Guidelines iii
Policy and practices on the establishment and maintenance of appropriate ethical standards 116-117
How nature and amount of remuneration for Senior Executive Service employees is determined 122-123
External scrutiny
Significant developments in external scrutiny n/a
Judicial decisions and decisions of administrative tribunals 120
Reports by the Auditor-General, a parliamentary committee or the Commonwealth Ombudsman 173-174
Management of human resources
Assessment of effectiveness in managing and developing human resources to achieve departmental objectives 120-122
Workforce planning, staff turnover and retention 121 and 124
Training and development undertaken and its impact 121
Occupational health and safety performance 125-126
Productivity gains n/a
Statistics on staffing 123-126 and 164-165
Collective agreements, determinations, common law contracts and AWAs 122-123
Performance pay 122 and 165
Purchasing
Assets management 5
Consultants and competitive tendering and contractinga 141-145
  ANAO access clauses 141
  Contracts exempt from reporting on AusTender n/a
Commonwealth Disability Strategy 146-153
Financial statements 176-269
Other information
Occupational health and safety 125-126
Freedom of information 159-161
Advertising and market research 144-145
Ecologically sustainable development and environmental performance 154-158
Grant programs 162-163
Correction of material errors in previous annual report Nil to report

a In line with section 12(6) of the Requirements for Annual Reports approved by the Joint Committee of Public Accounts and Audit in June 2009, details of consultancies valued at $10,000 or more let in 2008-09 are available as a supplement to the online version of this annual report, at www.infrastructure.gov.au/department/annual_report/index.aspx.

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