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Index and Key terms

Index of compliance with JCPAA requirements

Description Section/page
Letter of transmittal iii
Table of contents v
Index 425
Glossary 420
Contact officer iv
Internet home page address and internet address for report iv
Review by the Secretary 2-3
Summary of significant issues and developments 2-17
Overview of performance and financial results 2-17
Significant issues and developments - portfolio 20
Departmental overview
Overview description of department 22
Role and functions 20-23
Organisational structure 24
Outcome and output structure 23, 308
Where outcome and output structures differ from PBS format, details of variation and reasons for change 22, 215, 308-309
Portfolio structure 20-21
Report on performance
Review of performance during the year in relation to outputs and contribution to outcomes Chapters 3, 4 and 5
Actual performance in relation to performance targets set out in PBS/ PAES Chapters 3, 4 and 5
Performance of purchaser-provider arrangements 119, 120, 125, 126, 165
Where performance targets differ from the PBS/PAES, details of both former and new targets, and reasons for the change 22, 305-307
Narrative discussion and analysis of performance Chapters 1, 3, 4, 5 and 6
Trend information 11, 12, 116, 117, 131, 137, 138, 157, 160, 161, 164, 165, 168, 169, 174, 186, 187, 225, 228, 234, 235, 236, 238, 256-258, 272, 273, 274, 295, 296, 299, 301
Factors, events or trends influencing departmental performance 1, 3, 4, 5 and 6
Significant changes in nature of principal functions/services 2, 22, 57-61
Performance against service charter customer service standards, complaints data, and the department's response to complaints 26, 214, 214-238, 245, 246, 265-267
Social justice and equity impacts 235, 236, 240-247
Discussion and analysis of the department's financial performance 10-13
Discussion of any significant changes from the prior year or from budget 1, 3, 4, 5 and 6
Summary resource tables, by outcome 34-35, 66-68, 178-179, 310-314
Developments since the end of the financial year that have affected or may significantly affect the department's operations or financial results in future n/a
Management and accountability
Corporate governance 26-29, 214-228 (217)
Statement of the main corporate governance practices in place 26-29
Names of the senior executive and their responsibilities 24-25
Senior management committees and their roles 26-29
Corporate and operational planning and associated performance reporting and review 214-216
Approach adopted to identifying areas of significant financial or operational risk and arrangements in place to manage risks 217-219
Certification of fraud measures in place iii, 218
Policy and practices on the establishment and maintenance of appropriate ethical standards 219
How nature and amount of remuneration for Senior Executive Service employees officers is determined 233, 296
External scrutiny
Significant developments in external scrutiny 223
Judicial decisions and decisions of administrative tribunals 225-226
Reports by the Auditor-General, a parliamentary committee or the Commonwealth Ombudsman 226-227
Management of human resources
Assessment of effectiveness in managing and developing human resources 228-233
Workforce planning, staff turnover and retention 228, 231-234
Training and development 229-230
Occupational health and safety performance 237-238
Statistics on staffing 233-235, 295-297
Collective Agreement and Australian Workplace Agreements 233-235
Performance pay 233, 297
Purchasing
Assets management 11-13, 223, 224
Consultants2 253-256
Assessment of purchasing against core policies and principles 253-255
Availability of information on AusTender website 256
Exempt contracts 254
Australian National Audit Office Access Clause 254
Commonwealth Disability Strategy 259-267
Financial statements 315-408
Other information
Occupational health and safety 237-238
Freedom of information 225, 274-293
Advertising and market research 256-258
Ecologically sustainable development and environmental performance 268-273
Discretionary grants 294
Legal services expenditure 226
Correction of material errors in previous annual report 446

This report has been prepared in accordance with the Requirements for Annual Reports approved by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999.

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