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Commonwealth Disability Strategy Reporting

Table 31: Reporting by Division against the Commonwealth Disability Strategy Requirements

Part A-Role of policy adviser

Performance indicator

Measure

Division

Current level of performance

New or revised programme/policy proposals assess impact on the lives of people with disabilities prior to decision. Percentage of new or revised policy/programme proposals that are developed in consultation with people with disabilities. Aviation and Airports Policy Policies and programme proposals administered by Division are disability- neutral.
Regional Policy Consideration is given in relation to all policy advice for health and the aged in respect of those people with disabilities residing in regional areas.
People with disabilities are included in consultations about new or revised policy/programme proposals. Percentage of new or revised policy/programme proposals that document that the impact on the lives of people with disabilities was considered prior to decision making. Aviation and Airports Policy Policies and programme proposals administered by Division are disability- neutral.
Public announcements of new, revised or proposed policy/programme initiatives are available in accessible formats for people with disabilities in a timely manner.

Percentage of new or revised policy/programme announcements available in a range of accessible formats.


Time taken to provide announcements in accessible formats.

Aviation and Airports Policy Details on all new or revised polices and programmes are provided through the media and electronically via the Department's website www.dotars.gov.au, if the information is not classified. Other media, such as hard copy and computer disk, are considered upon request.

Part B-Role of regulator

Performance indicator

Measure

Division

Current level of performance

Publicly available information on regulations and quasi-regulations is available in accessible formats for people with disabilities.

Percentage of publicly available information on regulations and quasi-regulations requested and provided in:

Aviation and Airports Policy

This information is made available through the Departments website. Other media, such as hard copy and computer disk, are considered upon request.

accessible electronic formats

Transport Regulation

Our regularly maintained information is made available on the Departments Internet site, with appropriate links to other relevant websites.

accessible formats other than electronic.

Average time taken to provide accessible material in:

electronic format

formats other than electronic.

Publicly available regulatory compliance reporting is available in accessible formats for people with disabilities.

Percentage of publicly available information on regulations and quasi-regulations requested and provided in:

Aviation and Airports Policy

This information is made available through the Departments website, if the information is not classified. Other media, such as hard copy and computer disk, are considered upon request.

accessible electronic formats

accessible formats other than electronic.

Transport Regulation

Our regularly maintained information is made available on the Departments Internet site, with appropriate links to other relevant websites.

Average time taken to provide accessible material in:

electronic format

formats other than electronic.

Part C-Role of purchaser

Performance indicator

Measure

Division

Current level of performance

Complaints/grievance mechanisms, including access to external mechanisms, in place to address concerns raised about the providers' performance.

Established complaints and grievance mechanisms, including access to external mechanisms, in operation.

Regional Programmes

The Division adheres to the Departments Client Service Charter which includes mechanisms for the raising of complaints/grievances.

Processes for purchasing goods or services with a direct impact on the lives of people with disabilities are developed in consultation with people with disabilities.

Percentage of processes for purchasing goods or services that directly impact on the lives of people with disabilities that are developed in consultation with people with disabilities.

Regional Programmes

Funding programmes administered by the Division are designed with a bottom- up approach to project development by regional communities. It is expected that in the development of projects applicants consult with all concerned parties as appropriate.

Publicly available performance reporting against the purchase contract specifications requested in accessible formats for people with disabilities is provided.

Percentage of publicly available purchasing specifications requested and the average time taken to provide materials in accessible electronic or other formats:

  • accessible electronic formats
  • accessible formats other than electronic.

Average time taken to provide accessible material in:

  • electronic format
  • formats other than electronic.

Regional Programmes

Subject to the form of the project funded, each projects proponents are expected to engage their community in the implementation of the project, including by providing information on progress. In addition the Department maintains a number of access channels for the provision of information to rural and regional communities including print, Internet and telephone.

Purchasing specifications and contract requirements for the purchase of goods or services are consistent with the requirements of the Disability Discrimination Act 1992.

Percentage of purchasing specifications for goods and services that specify that tender organisations must comply with the Disability Discrimination Act 1992 and the percentage of contracts for the purchase of goods and services that require the contractor to comply with the Disability Discrimination Act 1992.

Regional Programmes

Funding recipients are bound, through funding agreements, to comply with all relevant Commonwealth and State or Territory legislation. This includes the Disability Discrimination Act 1992 where appropriate.

Publicly available information on agreed purchasing specifications available in accessible formats for people with disabilities.

Percentage of publicly available performance reports against the contract purchasing specification requested and average time taken to provide in electronic and other accessible formats.

Regional Programmes

All relevant information on projects funded by the division is made publicly available in accordance with the Departments strategy for the provision of information to all Australians.

Territories and Local Government

Territories Office Perth, in providing specifications for the purchase of goods and services for the Indian Ocean Territories, ensures that those specifications are checked for compliance with Commonwealth law, including the Disability Discrimination Act 1992.

Part D-Role of provider

Performance indicator

Measure

Division

Current level of performance

Providers have an established service charter that specifies the roles of the provider and consumer and service standards which address accessibility for people with disabilities.

Established service charter that adequately reflects the needs of people with disabilities in operationfor example, annual assessment of provider's service charter.

Business Services

The Departments Service Charter provides an overview of the services and service standards provided by the Department. It also provides our clients with insight into their rights and responsibilities, and information on how to have decisions reviewed, contact details and ways to find more information about the Department. Our Client Service Charter is currently accessible through both Internet and hard copy distribution.

The Charter is written in plain English to allow for users that may suffer from cognitive impairments. Contact information is also clearly provided to allow clients to communicate their needs to the Department via a client service officer. The Internet version allows for text interpretation technologies to operate. Consideration has also been given to the use of nonsans serif fonts and colours suitable for alleviating some visual impairments.

A review of the Client Service Charter in 200203 will include further consideration of disability access issues.

Territories and Local Government

In its provider role, Canberra Office of the Territories and Local Government Division sets out its operations in accessible format in the relevant pages of the Department's website. The website was reviewed during 200102 to make it more accessible to clients, including those with disabilities.

Complaints about provider performance are handled in conformity with the Department's Client Service Charter or the Client Service Charters of the Indian Ocean Territories and the Jervis Bay Territory. Internal and external complaints mechanisms are available to all clients, including clients with disabilities.

Complaints/grievance mechanism, including access to external mechanisms, in place to address issues and concerns raised about performance.

Established complaints/grievance mechanisms, including access to external mechanisms, in operation, for example, annual assessment.

Business Services

Community members with disabilities can access the current complaints and grievance mechanisms by using standard technologies and the National Relay Service line. Departmental mechanisms to facilitate access to the complaints/grievance systems include:

  • a client service officer to assist with further feedback, complaints and compliments
  • our policy that publications and correspondence must be written in plain English
  • our Internet site which has a disability access rating of A using the W3C standards.

If clients are dissatisfied at any time with the handling of complaints/ grievances by the Department, our Client Service Charter (and client service officer) directs them to the relevant State- based Ombudsman.

The mechanisms within the Department through which to establish complaints and grievances include:

  • a freecall Client Service Feedback line -
    1800 075 001

  • an Online Feedback Form -
    www.dotars.gov.au/dept/charterform.aspx

  • a detachable, postage free feedback form attached to the hard copy Client Service Charter

  • email access to client service officers through clientservice@dotars.gov.au.

Correspondence may be sent to:

Client Service Officer
Department of Transport and Regional Services
GPO Box 594
CANBERRA ACT 2601

Part E-Role of employer

Performance indicator

Measure

Division

Current level of performance

Employment policies, procedures and practices comply with the requirements of the Disability Discrimination Act 1992.

Number of employment policies, procedures and practices that meet the requirements of the Disability Discrimination Act 1992for example, annual assessment of employment policies, procedures and practices.

Business Services

All departmental employment policies are regularly reviewed, updated or amended as necessary in line with our legislative obligations.

Recruitment information for potential job applicants is available in accessible formats on request.

Percentage of recruitment information requested and provided in electronic formats/other formats. Average time taken to provide in electronic formats/other formats.

Business Services

As part of the Departments commitment to online forms of communication, and providing wide access through electronic means, all employment opportunities open to the Australian community are advertised on our external website at the same time as they are advertised in other media. All information necessary for applying and being considered for such opportunities is available from that employment site, and can be downloaded in a range of formats. This information is also available via email and hard copy on request. We have noted that no requests have been received for provision of recruitment information in formats other than these. At the same time, information for recruits within the Department can be accessed from our intranet.

Agency recruiters and managers apply the principle of 'reasonable adjustment'.

Percentage of recruiters and managers provided with information on reasonable adjustmentfor example, annual sampling of information provided on reasonable adjustment.

Business Services

Reasonable adjustment in the Department is applied on a case by case basis. This includes individual workstation assessments and provision of appropriate furniture and equipment to ensure employees are able to work in a safe and effective manner. We do not keep statistics relating to this.

Training and development programmes consider the needs of staff with disabilities.

Percentage of training and development programmes that consider the needs of staff with disabilitiesfor example, annual sampling of training and development programmes.

Business Services

The Department provides training and development programmes through external providers who are required to meet the standards of the Commonwealth Disability Strategy. Employees with disabilities attending training and development programmes indicate what arrangements are needed to meet their requirements.

Training and development programmes include information on disability issues as they relate to the content of the programme.

Percentage of training and development programmes that include information on disability issues as they relate the programme.

Business Services

As above.

Complaints/grievance mechanism, including access to external mechanisms, in place to address issues and concerns raised by staff.

Establish complaints and grievance mechanisms, including access to external mechanisms in operation for example, annual assessment.

Business Services

Consistent with the requirements of the Public Service Act 1999, through the Certified Agreement, the Department has established internal review processes, which our employees can access if they are not satisfied with the manner in which an employment decision has been made. Non-APS employees are able to access external mechanisms for complaint through a variety of legal channels.