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The Department serves Australia by helping the Government to achieve its policy goals in transport and regional services by facilitating a better transport system and greater recognition and opportunities for local, regional and territory communities. We provide our Ministers and Parliamentary Secretary with advice on policy options and we also provide regulatory, investigatory, safety, grant and research services and raise revenue.

In accordance with our Department-specific values, which are drawn from the broader Australian Public Service (APS) Values, we aim to capture through our consultation processes the views of stakeholders, intended beneficiaries, decision makers and other interested parties. More specifically, we seek the views of:

  • those who benefit from or are affected by our activities
  • departmental programme managers and programme staff, senior managers and policy areas within the Department, and Ministers and ministerial staff
  • industry groups, lobby groups, and client advocacy groups; professional groups, unions and staff associations; and central public service agencies such as the Department of Finance and Administration, the Department of the Prime Minister and Cabinet and the Department of the Treasury.

Involving our stakeholders in strategy, policy and programme development, and evaluation enables the Department to provide to the Government advice that is well researched, balanced, comprehensive and impartial and reflects relevant issues.

We continually strive to improve our service to key stakeholders and monitor our performance against the standards outlined in our Client Service Charter.