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APEC is the Asia Pacific Economic Cooperation-promotes trade and economic cooperation between 21 countries that border the Pacific Ocean.

Competitive tendering and contracting (CTC) is the process of contracting out the delivery of government activities previously performed by a Commonwealth agency to another organisation.

Consultants are entities, whether individuals, partnerships or corporations, engaged to provide professional independent and expert advice or services.

Consultancy Services are one particular type of service delivered under a contract for services. They are distinguished from other contracts for services by the nature of the work performed.

Discretionary grants are payments where the portfolio minister or paying agency has discretion in determining whether or not a particular applicant receives funding and may or may not impose conditions in return for the grant.

GATS are General Agreement on Trade in Services-a set of multilateral rules and commitments covering government measures which affect trade in services.

Intelligent Transport Systems (ITS) is the application of informed technology to transport operations in order to reduce operating costs, improve safety and maximise the capacity of existing infrastructure.

Inoperative employee refers to an employee who has been on leave without pay for three months or more.

Market-testing involves the assessment of proposals from public and private sector enterprises for the delivery of services.

Non-ongoing employee is an Australian Public Service employee who is not an ongoing employee.

OECD is the Organization for Economic Cooperation and Development-an elite group of highly industrialised nations.

Ongoing employee is a person engaged as an ongoing Australian Public Service employee under subsection 22(2)(a) of the Public Service Act 1999.

Organisational governance is the process by which agencies are directed and controlled.

Outcomes are the results, impacts or consequences of actions by the Commonwealth on the Australian community.
Outputs are the goods or services produced by agencies on behalf of the Government for external organisations or individuals.

Outputs include goods and services produced for other areas of Government external to an agency.

Purchaser/provider arrangements are arrangements under which the outputs of one agency are purchased by another agency to contribute to outcomes.

Service charters are public statements about the service a department will provide and what customers can expect from the department.

WTO is the World Trade Organization-an institution to govern international trade and a body of law which administers legal agreements on how countries should conduct international trade. Established in 1995 to replace General Agreement on Trade and Tariffs (GATT). The WTO mandate is a similar but expanded version of GATT and includes services, investment, and intellectual property as well as 'sustainable development'.