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Sydney and Adelaide Noise Insulation Programs
The Department is pleased to advise that all eligible properties have now been insulated. The Department will continue to monitor the noise contours in Sydney and Adelaide for any changes.
Program Success
The programs have been effective in reducing the impacts of aircraft noise on homes and public buildings (Schools, Churches, Day Care Centres and Hospitals) under flight paths. At a combined cost in excess of $470 million, the Adelaide and Sydney airport noise insulation programs have been an outstanding success with 4,083 homes and 99 public buildings insulated in Sydney; while in Adelaide, a further 648 homes and 7 public buildings have been insulated.
Home Owners Warranty
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Building Work
Following completion of insulation work, owners had a 13 week defects liability period during which time they could notify their builder of any problems or defects. If problems have arisen outside of the defects period, you should initially contact the builder who performed the insulation work. If necessary you can seek the assistance of the Department of Fair Trading - NSW or The Office of Consumer and Business Affairs - SA.
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Air Conditioning
Air conditioning and ventilation systems installed under the program have a 5 year warranty plus free annual services for the same length of time. For problems with air conditioning, smoke alarms or relief fans, you should contact the service company for your air conditioner.
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Windows
All new windows installed as part of the insulation process are guaranteed by the manufacturer for 7 years. Either secondary windows or standalone acoustic windows would have been installed as part of an insulation package. Standalone acoustic windows are double glazed units which replace the existing windows in a house. If secondary windows were used they would have been installed either on the outside or the inside of the existing windows in a house. For problems with windows, you should contact the supplier of your windows.
Ongoing Maintenance and Service Information
It is the responsibility of home owners to ensure that proper maintenance is carried out on their property and on the equipment and fittings used in their home, in accordance with manufacturers' recommendations. Should problems arise with any products used to insulate your property you should in the first instance make contact with the appropriate supplier listed below:
Product Information
Sydney - Air Conditioning
| Supplier | Service | Phone |
|---|---|---|
| DirectAir | Breakdown/Annual Service | (02) 4648 1611 |
| Email (Coral Air) | Breakdown | (02) 9584 7210 |
| Accent | Breakdown | (02) 8706 8400 |
| Temperzone (formerly Bradway) | Breakdown | (02) 8822 5700 |
Sydney - Windows
| Supplier | Phone |
|---|---|
| Wilkins Windows | (02) 9833 2993 |
| Christoffel | (02) 9627 4811 |
| Schuster | (02) 4822 3844 |
| Wintite (Noise & Energy Control) | (02) 9838 0300 |
| Noiseshield | (02) 9833 0855 |
| Framex (James Hardie) | (02) 9882 1155 |
| Soundbarrier | (02) 9540 4333 |
| Aneeta | (02) 9939 0520 |
Adelaide - Air Conditioning
| Supplier | Phone |
|---|---|
| Direct Air | (02) 4648 1611 |
Adelaide - Windows
| Supplier | Phone |
|---|---|
| Statesman Windows | (08) 8345 1911 |
| Rylock Windows | (08) 8355 2555 |
| Wilkins Windows | (02) 9833 2993 |
| Christoffel | (02) 9627 4811 |
| Schuster | (02) 4822 3844 |
| Noiseshield | (02) 9833 0855 |
| Soundbarrier | (02) 9540 4333 |
